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Customer Support & Orders

Frequently asked questions

A few things you might be wondering

What is Mermaid Snot?

Mermaid Snot is a mask anti-fog formulated for SCUBA masks and snorkel masks. Each bottle contains 2 fl oz (59 ml).

How do I apply Mermaid Snot?

For optimal effectiveness, begin with a clean, dry surface. Apply one or two drops onto the glass. Using a clean fingertip, evenly spread a thin layer over the surface and allow it to dry. Reapply as needed.

How long does one application last?

Performance can vary depending on the mask, conditions, and use. Reapply Mermaid Snot as needed.

Can I use Mermaid Snot on glasses, sunglasses, or coated lenses?

The current label identifies SCUBA masks and snorkel masks as approved uses. Please do not use Mermaid Snot on other lenses or specialty coatings unless compatibility has been confirmed.

What safety precautions should I follow?

Do not swallow Mermaid Snot. Avoid contact with eyes and keep it out of reach of children. If swallowed, seek medical assistance or contact a poison-control service.

Where does Mermaid Snot ship?

We currently ship within the United States. International distribution may be added in the future.

How quickly will my order ship?

Orders are normally processed within two to three business days and shipped through USPS Ground Advantage. Transit time begins after processing.

What is the return policy?

Unopened and unused merchandise may be returned within 30 days. Opened bottles are not returnable or refundable. A Return Request form must be submitted and approved before merchandise is mailed back.

What if my order arrives damaged, leaking, or incorrect?

Submit the Return Request form within seven days and include photographs of the package and product. After review, Mermaid Snot will arrange an appropriate replacement or refund.

Do you offer wholesale ordering?

Yes. Dive shops and other qualified businesses can access wholesale packages through our Wholesale page. Wholesale bottle packages contain equal assortments of Lani, Karen, Guen, and Audrey.

How can I contact Mermaid Snot?

Use the contact form below. We normally respond within one to two business days.

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